Error when generating a shipping label

When there are problems generating a label, you can go to the envelope icon in the top right corner to see error messages in the system. Here you can find the error message with your order number as a reference. It is a good idea to pay attention to which subsystem the error message comes from.

Check for error messages in the envelope icon and cross-check it with the order number.

In this case, we can see that the error comes from the PostNord API and it says "No Pacsoft API Key – setup missing". This can mean two things. Either the order has mistakenly come in as a PostNord delivery because no cargo mapper has been set up. If PostNord is used, it means an API key must be set up in Lagersystem before shipping labels can be generated.

Edit shipping information

If there is an error in the entered address, a missing phone number, or email, you can easily add it to the order. You simply click the edit button for your shipping or billing address. If you want to send your order to the billing address instead of the shipping address, you can remove all the information from the shipping address.

Edit the shipping or billing address

Change the shipping method on your order

If you notice that your order has come in with the wrong shipping type, or that the order will be too large to be sent with the selected shipping method, you can click Change carrier. Here you will get a list of the cargo mappers you have created in your system.

Change carrier

The reason the order above is sent with PostNord, even though it is not an option in Change carrier, is that PostNord is set as the default in Lagersystem. So all orders without a cargo mapper will come in as a PostNord delivery.