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What do you get with our Return System?

With our Return System add-on, you get an integrated module for handling all your returns, complaints and replacement orders, directly in your Lagersystem, with automated stock adjustment, bookkeeping and refunds. Get in touch with us if this is something for you!

The flow in our return system​

  1. The customer creates a return case via your return portal, which is linked to from your website.
  2. The customer finds the order and the specific order line that the return case concerns.
  3. The customer selects between the overall case types, (Return/Complaint/Replacement order), that you have set up as options in your return system. (The case type determines the subsequent bookkeeping and possibly the customer's price for the return label)
  4. The customer selects a more detailed reason for the return case. (The reason determines your subsequent handling of the return case)
  5. The return case is created in your Lagersystem, where it can be checked and processed manually or automatically, if the reason is set up for that.
  6. The customer receives a package label, which can be attached to the return shipment.
  7. When the returned item comes back and is scanned in at the warehouse, the return case is handled and registered in your Lagersystem, with automated stock adjustment, bookkeeping and refund, if relevant.

Flow for case type: Return​

An ordinary return of an undamaged item in accordance with the company's policy on the right of withdrawal.

If your return portal is set up with multiple languages, a language dropdown button is shown at the top right, where the customer can change language. Click the button to see the available languages and select the desired one.

  1. The customer selects the case type Return and then selects a reason for the return. (You can create all the reasons you need, and set up the different reasons for different handling)
  2. The customer approves the purchase of a return package label, which can be attached to the return shipment. (You also have the option of offering free returns to your customers)
  3. The customer receives their return label, and the return case is created in your Lagersystem and is ready for the shipment to come back.
  4. When the returned item arrives back at the warehouse, a credit note is created in the backend system (the customer's price for the return label is offset), and the money is refunded to the customer.
  5. The warehouse employee decides whether the returned item can be resold, and the stock is adjusted down if that is not the case.

Flow for case type: Complaint​

A return of a defective, damaged or incorrectly delivered item, in accordance with the company's policy on the right to complain.

  1. The customer selects the case type Complaint and then selects the reason for the complaint that fits the situation. (You can create the reasons that fit your company's needs)
  2. You can decide whether a specific reason requires the customer to upload photo documentation and provide a written explanation, and whether it requires manual review and handling from your side.
  3. If the reason is set up with automated return, a (free) return label is generated for the customer.
  4. If the reason is set up for manual review and handling, the case enters your Lagersystem and awaits your manual handling of the complaint case, and a (free) return label is only generated for the customer once you have approved the case.
  5. When the complaint item arrives back at the warehouse, a 0-order (a free replacement order) is created in the backend system, ready for processing.
  6. The warehouse employee decides whether the returned item can be resold, and the stock is adjusted up if that is the case.

Flow for case type: Replacement order (e.g. lost item)​

If the item never arrived, there is no item to return. Therefore, there is a separate case flow for this situation, where the case can be processed immediately, and a replacement item can be sent to the customer. You can also use this case type if there are special circumstances in your company that mean you do not require the return of complaint items in certain situations.

  1. The customer selects the case type Replacement order and then selects the reason for the replacement order that fits the situation. (You can create the reasons that fit your company's needs)
  2. You can decide whether a specific reason requires the customer to upload photo documentation and provide a written explanation, and whether it requires manual review and handling from your side.
  3. If the reason is set up for manual review and handling, the case enters your Lagersystem and awaits your manual handling of the case, otherwise it is processed automatically (not recommended).
  4. When the case is approved in Lagersystem, a 0-order (a free replacement order) is created in the backend system, ready for processing.