Cancel orders
Orders in Lagersystem can now be cancelled instead of deleted. When an order is cancelled, three things happen:
Scan the barcode **NEXTORDER** and pull the next open order directly onto your handheld scanner
This way of processing orders lets you run paperless ad-hoc picking.
Remove location during picking
If you want to remove a location in Lagersystem during a pick, you can do it easily from the handheld terminal. Follow the guide below to see how you can remove locations during picking.
Handle conflicted orders
There can be many reasons why your order goes into conflict. Some reasons could be insufficient funds on a payment card for online payments, downtime on the subsystem that was supposed to handle the order, etc. It is therefore important to find out what is causing the conflict before you start resolving it.
Handling pickup orders
If you give your customers the option to pick up their order at your warehouse or in a store, you can process pickup orders in two ways in Lagersystem.
Order handling with multi-pick
Multi-pick makes it easier to handle several orders at once using your picking cart. Handling several orders at the same time increases picking speed significantly, since you only need to go around the warehouse once to pick all the orders you have selected.
View By Group
It is possible to group orders by customer. This makes it possible to pack several orders for the same customer at once.
Line movements tab on the order view
The Line movements tab on an order's detail page shows the full movement history for
Multi-pick without using boxes – also for paperless order handling
If you prefer to use multi-pick in Lagersystem without using boxes, and you also use paperless order handling, follow this guide.
Setup of Multi-order picking
Multi-order picking allows you to handle several orders at once from your picking cart. It enables you to use the handheld terminal for picking and verifying several orders at the same time, so you get fewer picking rounds around the warehouse. This often requires that you have purchased dedicated picking carts or have room for picking boxes on your regular cart.
Paperless order handling
If you want to do order handling without paper, you can do this in Lagersystem. All you need is to have set up scanner users in Lagersystem and set up Auto Print on the computer.
Scan without barcode
Do you have items without barcodes that you want to pick in order handling? Then you can use our Scan without barcode feature.
Send message to customer
In Lagersystem.dk you have the option to send a message to a customer via email or SMS. This can be used, for example, in case of a delay in the customer's order. You also have the option to send a message to several customers at the same time.
Change payment method on an order
It is possible to change the payment method on an order before it is processed. This can be useful if the payment method has not been created or mapped correctly, or if the customer, for some other reason, has paid in a different way than the one registered on the order. It is also possible to switch to No payment (invoice) to skip the payment step and prevent a conflict.
Deleting orders from multi-pick
Should it happen that there is an item that is not in stock while you are in the middle of handling a multi-pick, it is possible to remove the order from the list and still continue with the rest of the multi-pick.
Upload photos to an order from your computer
From the order view, you can upload photos to an order directly from your computer, without needing to use a scanner. This is useful if you want to attach one or more photos to the order on the spot while picking.
Fulfilment process on the order
When an order is handled, packed, and shipped, the system shows the entire process visually, run by run. The order view keeps track of the history for each handling of that order and lets you reopen any of them to see exactly which steps were run, and what each of them did.