Lagersystem Email/SMS Templates
Templates let you design, send, and print emails, SMS messages, delivery notes, and partial delivery messages.
In Lagersystem there are predefined templates, so that from the start we can send messages when an order is completed, such as The order is on its way, with a link to Track&Trace, and Partial delivery messages to customers (if this is an option). You can also edit the Order confirmation, which can be printed at the start of order processing and used as a pick list/delivery note, as well as the Delivery note, which can be printed once the order has been fully processed.
Note! By default, no SMS templates have been created, as sending these from Lagersystem costs extra. Email templates are free to use.
You can always change these templates or create your own templates. In a template you can insert "keys", which are references to fields on the order, for example the order number, item price, customer name, address, etc. You will find an overview of the various keys at the bottom of this article.
Create or edit an SMS or email template
To create or edit a template, go to Setup, Order setup and select either Email templates or SMS templates.
In the overview you can see the templates that have been created, and you have the option to edit, copy, or delete each individual template. Only default templates have been created for email, while SMS is empty.
If you want to create a new template, you can base it on one of the other templates by copying it, or by selecting "Create new template" and building the template from scratch.
When you create a template, it's important that you select the correct type for the template, as the type determines how the template can be used.
Example: "Order ready for pickup" will only be sent for orders where you scan a Pickup label.
Important information about SMS templates
If you choose to use SMS templates, you should be aware of the extra cost of sending SMS messages from Lagersystem. The price is described when you click into the SMS templates tab.
When you create an SMS template, you need to select the type and whether the template is the default (the default determines which template is used if you have several of the same type).
In the "Title" field you can write a name for internal use – this is not something your customers see, but simply so you can give your template a meaningful name.
In "Sender" you can write a name that is shown as the sender when the customer receives your SMS. Note that there is a maximum of 11 characters; otherwise, the end of the sender name will be cut off.
In the "Template" field you can write the message the customer will receive by SMS. Here you can use the keys shown in the list below. Note that there is a maximum of 160 characters in SMS messages. If your message exceeds 160 characters, it will be sent as 2 or more SMS messages (making the message more expensive to send).
Also note that the number of characters sent does not include the keys themselves, but the "final" message. For example, if you send a message using the key {$navn}, the message will contain 9 extra characters if the customer's name is "Ib Jensen", but 25 extra characters if the customer's name is "Charlotte Bartholomæussen". So keep this in mind when creating SMS templates.
Using keys in templates
To insert a key into your template, you can use the keys from the list below. Some keys are only relevant for certain types of templates. So if you find that you have inserted a key without it appearing when your template is used, this may be the explanation.
| {$fullBillingAddress} | – Provides the full billing address (on multiple lines) |
| {$fullDeliveryAddress} | – Provides the full delivery address (on multiple lines) |
| {$fakturanr} | – Invoice number |
| {$firma} | – Customer's company name |
| {$navn} | – Customer's name |
| {$ordrenr} | – Customer's order number |
| {$internNote} | – Note for internal processing (e.g. a list for the warehouse) |
| {$vejnavn} | – Address line 1 from the order |
| {$vejnavn2} | – Address line 2 from the order |
| {$postnr} | – Customer's postal code |
| {$land} | – Customer's country |
| {$by} | – Customer's city |
| {$cvrean} | – CVR/EAN for the customer |
| {$korttype} | – Customer's card type, if paid online |
| {$email} | – Customer's email |
| {$tlf} | – Customer's phone number |
| {$dato} | – Date the order was placed |
| {$fakturadato} | – Date the invoice was issued |
| {$forfaldsdato} | – Invoice due date |
| {$betalingsmetode} | – Customer's payment method |
| {$betalingsgebyr} | – Fee charged on the customer's order |
| {$fragtgebyrekslmoms} | – Shipping fee, excluding VAT |
| {$fragtgebyr} | – Shipping fee, including VAT |
| {$ejer} | – Webshop owner's contact information |
| {$fragtmetode} | – Customer's chosen shipping method |
| {$varetotalekslmoms} | – Total price for items, excluding VAT |
| {$totalekslmoms} | – Total price excluding VAT |
| {$varetotal} | – Total price for items, including VAT |
| {$fragtfirmanavn} / {$leveringfirmanavn} | – Company name, if a different delivery address is used |
| {$fragtnavn} / {$leveringnavn} | – Name, if a different delivery address is used |
| {$fragtadresse} / {$leveringadresse} | – Delivery address line 1 (if a different delivery address is used) |
| {$fragtadresse2} / {$leveringadresse2} | – Delivery address line 2 (if a different delivery address is used) |
| {$fragtpostnr} / {$leveringpostnr} | – Postal code, if a different delivery address is used |
| {$fragtby} / {$leveringby} | – City, if a different delivery address is used |
| {$fragtland} / {$leveringland} | – Country, if a different delivery address is used |
| {$fragttlf} / {$leveringtlf} | – Phone number, if a different delivery address is used |
| {$deliveryid} | – ID of the pickup point (parcel shop, parcel locker, Swip) |
| {$total} | – Total including VAT |
| {$moms} | – VAT amount on the order (including VAT for shipping, etc.) |
| {$varemoms} | – VAT amount on items |
| {$currency} | – Currency used |
| {$ttlink} | – Direct link to Track&Trace based on carrier |
| {$ttcode} | – Track&Trace number |
| {$note} | – Note from the customer |
| {$deliveryNote} | – Note for shipping |
| {$orderWeight} | – Order's total weight |
| {$deliveryDate} | – Delivery date |
| Only for use in returns system (RMA) templates: | |
| {$returnOrderId} | – Return order number |
| {$orderId} | – Order number of the original order |
| {$status} | – Status of the return case |
| {$orderDate} | – Order date of the original order |
| {$dateEdited} | – Date of the last update to the return case |
| {$dateCompleted} | – Date the return case was completed |
| Only for use in the goods in email: | |
| {$supplierName} | – Supplier name (if entered on the goods in) |
| {$reference} | – Reference (if entered on the goods in) |
| {$note} | – Note (if entered on the goods in) |
| {$id} | – Goods in number |
| {$user} | – Responsible user |
| {$externalId} | – External ID (if present on the goods in) |
| {$supplierId} | – Supplier ID (if present on the goods in) |
Fields for use in order line {$loop}
| {$value.stykpris} | – Unit price for item |
| {$value.samletpris} / {$value.price} | – Total price for items (of the same type) |
| {$value.exmomsstykpris} | – Unit price for item, excluding VAT |
| {$value.exmomssamletpris} | – Total price for items (of the same type), excluding VAT |
| {$value.title} / {$ value.varenavn} | – Order line title |
| {$value.item.itemTitle} | – Product title (only works if product titles are enabled) |
| {$value.itemnumber} / {$ value.varenr} | – Item number for the item |
| {$value.amount} | – Quantity of each item |
| {$value.tax} | – Total VAT for the order line |
| {$value.image} | – Product image for the item |
| {$value.note} | – Any note from the line |
| {$value.url} | – Link to the product in the shop |
| {$value.backorderLines} | – Customer's current backorder list |
| {$value.barcode} | – Item's barcode/EAN |
| {$value.location} | – Item's location (when using location series) |
| {$value.batchnumber} | – Item's batch number |
| {$value.expire} | – Expiry date of the item's batch number |
| Only for use in returns system (RMA) templates: | |
| {$value.returnReason} | – Reason for return |
| {$value.originalAmount} | – Quantity of the item on the original order |
| Only for use in the goods in email: | |
| {$snReg} | – Serial number (if enabled in Lagersystem) |
| {$batchReg} | – Batch number (if enabled in Lagersystem) |
| {$itemNumber} | – Item number |
| {$title} | – Item name |
| {$amount} | – Quantity to be received |
| {$amountReceived} | – Quantity received on the goods in |
| {$barcode} | – Item's barcode |
| {$assignedLocationSeries} | – Assigned location |
| {$location} | – Item's location (when using location series) |
| {$locationMultiline} | – Item's location with line breaks between multiple locations |
| {$value.uom} | – Base unit of measure for the item (applies only to Business Central) |
Custom fields
If you want to use a custom field as a key in a template, this is done by writing "extra" before the name of the custom field. This means that in the template you would, for example, write "{$extraKundenummer}".
Note: It is important that you reference the custom field exactly, and it is case-sensitive.