Pickup Reminder SMS to customers

Do you, as a webshop, often experience unclaimed packages being returned? If so, it might be a good idea to purchase Lagersystem's SMS reminder service.

This SMS service, which costs 99 kroner per month, ensures that customers are reminded that their order is ready for pickup at a parcel shop. It works by allowing you, as a company, to automatically send reminder messages to the customer based on the number of days since the handling date in Lagersystem.

However, there are certain limitations to the service; at present Lagersystem only supports deliveries with PostNord, Bring, & DAO365. Unfortunately, this is not possible with GLS, as their API does not allow it.

When Pickup Reminder SMS is activated

When the message service is enabled, you as a customer now have the option to change various settings, depending on what suits you best.

Here you can fill in how many days should pass before a customer is reminded that their package is ready for pickup. Since the amount of time a package will be available at a parcel shop before being sent back varies, it's important not to wait too long.

Keys for templates

SMS is not as complicated as email, but this does not mean it isn't possible to retrieve information from orders, such as name, track and trace number, pickup address, etc.

Including the customer's name in the text makes it much more personal.

To retrieve data from the order, these keys must be used:

These keys must be copied verbatim into the message, otherwise they will not show the correct information.

You can see additional SMS keys by reading this guide: templates

Sent from different subsites

If you, as a customer, have multiple subsites, it is possible to add other messages if this should be necessary.